This Privacy Statement governs the manner in which Isothermal Community College collects, uses, maintains, and discloses information collected from users (each, a "User") of the www.isothermal.edu website and any official college sites at other domains, including www.foundationshows.org, www.wncw.org, and other websites or domains that link to this Privacy Statement (collectively, the "Sites").
This Privacy Statement applies to the Sites and all products, services, communications, and interactions offered through Isothermal Community College's web presence, including SMS/text messaging and phone communications.
Like most website operators, Isothermal Community College collects non-personally identifying information of the sort that web browsers and servers typically make available, including but not limited to browser type, language preference, referring site, pages visited, device information, and the date and time of each visitor request. This information may be collected through analytics tools such as Google Analytics.
Isothermal Community College collects this information to better understand how visitors use its websites, improve user experiences, analyze website performance, and support institutional operations. From time to time, Isothermal may publish or share aggregate, non-personally identifying information internally for reporting and planning purposes.
Certain visitors choose to interact with Isothermal Community College in ways that require the collection of personally identifiable information.
We may collect personal information when Users:
The amount and type of information collected depends on the nature of the interaction and is collected only to the extent necessary to fulfill the purpose of that interaction.
Users may always refuse to provide personally identifiable information, although doing so may limit their ability to participate in certain activities or receive certain services.
Isothermal Community College may use collected information to:
By providing your mobile phone number and explicitly opting in, such as by selecting a consent checkbox on a form, you agree to receive SMS/text messages from Isothermal Community College.
Consent to receive text messages is not a condition of enrollment, admission, employment, or purchase.
Message and data rates may apply.
Depending on your relationship with the College, SMS messages may include:
Message frequency may vary.
Users may opt in to SMS communications by:
When you opt into SMS communications, we may collect:
No mobile information, including phone numbers and SMS consent information, will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be sold, rented, or shared with any third parties for marketing purposes.
Information may be shared only with trusted service providers that support the delivery of SMS communications on behalf of Isothermal Community College.
You may opt out of SMS communications at any time by replying:
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
By providing your phone number to Isothermal Community College, you consent to receive phone calls from the College related to admissions, enrollment, educational opportunities, events, student services, support services, and other institutional communications.
Where permitted by law and applicable consent requirements, calls may be made manually or through automated systems, AI-assisted technology, and/or prerecorded or artificial voice technologies.
Consent to receive phone calls is not a condition of enrollment, admission, employment, or purchase.
Certain communications may be conducted or supported by automated systems or AI-assisted technologies. These technologies may be used to:
When applicable, Users may request to speak with a live representative.
Phone calls with Isothermal Community College may be recorded or monitored for:
By participating in a call, you acknowledge that calls may be recorded or monitored where permitted by applicable law.
Information collected during phone communications may be used to:
You may opt out of phone communications by:
Isothermal Community College discloses personally identifiable information only to employees, contractors, affiliated organizations, and service providers that:
Isothermal Community College does not sell, rent, or share personal information with third parties for their own marketing purposes.
Information may be disclosed:
Personal information, including website, SMS, phone communication, and other interaction records, is retained in accordance with applicable laws, College records retention schedules, operational needs, and the purposes described in this Privacy Policy.
Retention periods may vary depending on the nature of the information, legal and regulatory requirements, institutional policies, and an individual's relationship with Isothermal Community College. Certain information may be retained for educational, administrative, compliance, alumni relations, advancement, historical, community engagement, or other legitimate institutional purposes.
When information is no longer required for these purposes, it may be securely deleted, destroyed, anonymized, archived, or otherwise disposed of in accordance with applicable laws, regulations, and College policies.
Educational records maintained by Isothermal Community College are subject to the Family Educational Rights and Privacy Act (FERPA) and other applicable laws governing student records.
Nothing in this Privacy Statement is intended to limit or alter rights provided under FERPA or other laws applicable to educational records.
Questions regarding FERPA rights, educational records, directory information, or student privacy should be directed to:
Registrar's Office
registrar@isothermal.edu
Additional information regarding FERPA may be available through the Registrar's Office and applicable College policies.
The Sites are not directed to children under the age of 13.
Isothermal Community College does not knowingly collect personal information online from children under 13 years of age except as permitted by law or in connection with authorized educational programs.
If Isothermal Community College becomes aware that personal information has been collected from a child under 13 in a manner inconsistent with applicable law, reasonable steps will be taken to delete such information.
A cookie is a string of information that a website stores on a visitor's computer and that the visitor's browser provides to the website each time the visitor returns.
Isothermal Community College may use cookies and similar technologies to:
Users who do not wish to have cookies placed on their devices should configure their browser settings accordingly. Disabling cookies may affect the functionality of some portions of the Sites.
Isothermal Community College may use analytics services, including Google Analytics, to better understand how visitors interact with the Sites.
Analytics services may collect information such as:
This information helps improve website performance, communications, services, and user experiences.
Isothermal Community College may use analytics tools, advertising technologies, cookies, pixels, and similar technologies to measure website performance, understand visitor interactions, evaluate communications, and improve user experiences.
Some third-party providers may use information collected through these technologies to deliver interest-based advertising or measure advertising effectiveness.
Users may learn more about interest-based advertising and available opt-out options through:
Opting out of interest-based advertising may not eliminate all advertising and does not prevent data collection for other purposes, including analytics, security, research, and internal operations.
The Sites may contain links to third-party websites, applications, services, and resources that are not operated by Isothermal Community College.
Isothermal Community College is not responsible for the privacy practices, content, accessibility, security, or policies of third-party websites or services.
Users who choose to visit third-party websites are encouraged to review the privacy policies and terms of those organizations before providing personal information.
To the extent provided by applicable law, you may request to:
You may also withdraw consent or opt out of communications as described in this Privacy Statement.
Privacy requests should be submitted using the contact information provided below.
Isothermal Community College may update this Privacy Statement from time to time.
Users are encouraged to periodically review this page for changes. Continued use of the Sites, SMS services, phone communications, or other College services following any modification to this Privacy Statement constitutes acceptance of those changes.
If you have questions about this Privacy Statement, the practices of the Sites, SMS communications, phone communications, or other privacy-related matters, please contact:
Isothermal Community College
Marketing and Community Relations
P.O. Box 804, Spindale, NC 28160
web@isothermal.edu
Privacy-related inquiries will be directed to the appropriate College office or department for review and response.
Policy Number: 07.08.01
Cross-reference:
Adopted: September 19, 2026