Isothermal Community College

Help Desk

Moodle FAQs

What are my user name and password?

When you applied to Isothermal Community College, you were given a Moodle account. On the first day of class, you will be able to access your courses by logging into Moodle. The Logging In page from the Help Desk can help you get started. Or you can watch this instructional video from the Moodle Help page.

Where are the links to Moodle?

Moodle can be accessed by clicking on the "Moodle" link in the footer (at the bottom) of the Isothermal Community College pages. Or you can go directly to moodle.isothermal.edu.

What do I do for a forgotten password?

If you have forgotten your password, go to the log in page on Moodle and click the 'Forgotten your username or password?' link located underneath the log in button. You will need to enter your Moodle username and student email address.

If this does not work or you do not remember your student email, contact the Help Desk.
Phone: 828-395-1437
E-mail: icchelpdesk@isothermal.edu

My user name and password doesn't work. How can it be fixed?

These issues will require technical support from the Help Desk.
Phone: 828-395-1437
E-mail: icchelpdesk@isothermal.edu

I can log in, but I can't see my class. What should I do?

Classes are not visible until the first day of the term. If you cannot see your class on this date, contact your instructor.

How should I contact the instructor?

Contact them by email or by phone. If you do not know their contact information, please look through the campus directory.

When I log in, I don't see any of my classes. Where are they?

You can find your classes by clicking on the My Courses pull down menu on the far left of the header after logging in. Select the course you wish to access from the pull down menu.

I’m new to using Moodle. Where should I begin?

Visit the Student Bridge in Moodle for more information about using Moodle.

Revision Date: 30 July 2015