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Isothermal Community College
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Hospitality & Tourism Institute

Rapidly-growing careers

The type of jobs available in Rutherford & Polk counties are changing, and Isothermal has the training you need to qualify for today's hottest careers!

Hospitality Careers

  • Hotel Front Desk, Concierge, Reservations, Room Attendants
  • Restaurant Wait Staff, Servers, Food Prep, Hosts
  • Event Planning Group Coordinator, Meeting Planner, Wedding Coordinator
  • Travel Agents, Tour Guides
  • Property Management and Facility Maintenance
  • Recreation, Equestrian Centers, Golf Clubs, State Parks, Attractions
  • Private Club Operations

Local industry partners who prefer our alumni

Larkin's on the Lake
Bright's Creek
Tryon International Equestrian Center
Chimney Rock State Park
Buffalo Junction Properties, Sales & Management
The Esmerelda Inn & Restaurant
Rumbling Bald Resort on Lake Lure
The Orchard Inn, an elegant mountain retreat
The Lake Lure Inn & Spa

Career Pathway

We offer several educational pathways focused on the hospitality industry.

Pathways to Hospitality

This interactive and informative class will take students through a personal self-exploration process and an occupation exploration, laying the foundation to a successful career decision and occupation preparation path. Using their personal assessment information, students will determine their compatibility in the industry and identify any educational or skill gaps they can sharpen for a successful employment in the industry.

Hospitality Soft Skills

Soft skills are consistently rated as on of the most important abilities an employee can possess, and critically important in the hospitality industry. Through activities, role playing, and group discussions, students will increase their awareness, identify their strong and weak areas and develop personal steps to improve their skills in customer service, conflict resolution, communication, team work, and professional attitude.

Guest Services Gold

Students learn the seven elements of exemplary guest service, taking the guest experience from the typical to the extraordinary. Successful completion of this course will earn the student Guest Service Gold certification issued by the American Hotel & Lodging Educational Institute.

Preparing for the Job Search

A successful job search requires preparation and commitment. Students will work through activities to identify their skills and abilities, culminating in the development of a professional resumé. Strategies for conducting an organized and successful job search, including networking, will be explored. Students will learn the absolute "musts" for a great interview, what will ruin an interview opportunity, and how to prepare mentally and physically for the interview. Mock interviews will provide students with individual feedback, identifying areas needing improvement.

Class Schedules

The institute offers flexible schedules

The Hospitality & Tourism Institute Certificate requires 52 hours of instruction and can be supplemented by additional continuing education add-on certifications.

Financial Assistance is available for qualifying students.

Polk Center Fall Classes (Fast Track)
CourseDateTimeCost
Pathways to Hospitality (8 hours) Oct. 2, 4 1 - 5 p.m. $70
Career Readiness - Soft Skills (24 hours) Oct. 9, 11, 16, 18, 23, 25 1 - 5 p.m. $70
Guest Service Gold (4 hours) Oct. 30 - Nov. 1 1 - 3:30 p.m. $100
Career Readiness -
Preparing for the Job Search (16 hours)
Nov. 6, 8, 13, 15 1 - 5 p.m. $70
Rutherford Learning Center Fall Classes
CourseDateTimeCost
Pathways to Hospitality (8 hours) Sept. 19, 21, 26 6 - 8:40 p.m. $70
Career Readiness - Soft Skills (24 hours) Sept. 28, Oct. 3, 5, 10, 17, 19, 24, 26 6 - 9 p.m.
$70
Guest Service Gold (4 hours) Nov. 7, 9 6 - 8:30 p.m.. $100
Career Readiness -
Preparing for the Job Search (16 hours)
Nov. 14, 16, 21, 28, 30, Dec. 5 6 - 8:40 p.m. $70

Ready to get started?

Take the first step to reaching your career goal!

Let's stay in touch.

If you want someone to talk to and ask a few questions, reach out and let's make a connection.

For more information contact:

Beth Hartle at 828-395-4294 or bhartle@isothermal.edu

Karen Marshall at 828-395-1408 or kmarshall@isothermal.edu

Mark Franklin at 828-395-1677 or mfranklin@isothermal.edu