Isothermal Community College

Help Desk

Email FAQs

What are the user name and password?

When you applied to Isothermal Community College, you were given a Student Email account. This account is used by your instructors and other college personnel to communicate with you. The Logging In page from the Help Desk can help you get started.

Where are the links to Student Email?

The Student Email link can be found in the footer of the Isothermal Community College website. Scroll down to the bottom of the home page and click the Student Email link. It is located to the left of the Patriot Port/Moodle/Ed2Go links and is directly beneath the Employee Email link.

What do I do for a forgotten password?

If you have forgotten your password, go to the sign in page for Student Email and click the 'Can't access your account?' link located beneath the sign in button. You will need to enter your User ID (your full student email address) and a security verification.

If this does not work, contact the Help Desk.
Phone: 828-395-1437

My user name and password doesn't work. How can it be fixed?

These issues will require technical support from the Help Desk.
Phone: 828-395-1437

How long should I wait before resending an email to an instructor?

You should allow up to 24 hours for a response. You can then resend in case the message was deleted or never delivered.

What is the domain name for Student Email?

The domain is

Can I get my email on my smart phone?

Yes, the Mobile Email Lesson will help set this up.

I'm new to using email. Where should I begin?

The tutorial for Sending Emails introduces many aspects of the email application we use.

Revision Date: 30 July 2015